Virtual Receptionist Service can play a very important part in reducing your business costs regardless of the size of your business. It is one of the most efficient, and cost effective service available for the business owners. If used correctly, virtual receptionist can enhance the service to your customers as well as add value to your business as you will effectively be adding an extra member of staff to your team without any of the usual costs associated for that member.
Think of the usual costs for hiring a receptionist for a business, starting with time required to put together a job specification, cost of the advert for the position, time spent on reading through dozens of CVs, interviewing process, hiring the appropriate person, training them, paying their contracted salary, and then managing the staff member on daily basis. This means that you will still have to cover the phones whilst your receptionist is on their breaks, dinner, holidays and sick leave as well as keep them motivated in the role. Virtual receptionists offers a professional alternative for a lot less hassle and cost. They are trained to a high standard, understand customer service requirements and deal with clients professionally and in a consistent manor. Virtual Receptionist Service can be adaptable and flexible to suite the business needs, therefore saving the business a lot of money whilst providing a professional image along the way.virtual receptionist
A good Virtual Receptionist Service should be able unique to you and your company. It usually works by giving you a personal phone number for diverting your calls, which means that your client calls will go straight to your nominated receptionist, and be answered with your unique business greetings as provided by you. The receptionist will then record all details of the call and send them in a SMS text straight to your personal mobile phone, followed by an email which you can keep for your records. This is to ensure your clients can be dealt with promptly and competently. At the end of everyday your company will be sent a summary of calls taken that day, this way you can keep track of all call flows and customer’s details to improve and grow your business in the desired direction. Virtual Receptionist Service also allows you to take control of your calls so that if at any point you are in the office and wish to take your own calls you simply dial a given unique code and answer the calls directly yourself and vice versa.
Using a Virtual Receptionist Service means that your calls will always be answered by a real professional therefore, presenting a professional image for you and your business at all times. Depending on your requirement, your calls between 09:00am and 17:00pm will always be answered by a trained professional who will handle your customer’s call with great care and ensure that the message reaches you as soon as possible so that you can deal with it in the appropriate manner.