Busting 5 Myths About the Virtual Receptionist Systems

Virtual receptionist systems have become popular with Doctors as a cost efficient and effective way to handle monotonous and repetitive tasks. From answering calls, to scheduling appointments, health practitioners are increasingly relying on these technologies to manage their day-to-day activities.

Even with a wide following, some are reluctant to try this tested and proven technology. With every new technology, it is natural to have reservations in trying out the system. Some fears are founded on myths derived from speculations and conjectures from other technologies. Even more are come from misconceptions usually made by people who never experienced it. Whatever the reason, people should not miss out on giving this technology a try.

To help sort out what is fact from fiction with virtual receptionist systems, companies are engaged in a campaign to eliminate the long-held myths of this technologies.

Like any kind of technology, critics point out that this kind of system is prone to breakages and can be unreliable. But what most people don’t realize is that virtual receptionists are far more reliable than human receptionists.

These systems have a 99 percent reliability rating. Even the best receptionists have sick days and vacation leaves. Virtual receptionists systems never break down and are maintained by a qualified group of professionals. They have multiple back-up servers and many safety mechanisms to ensure service even in times of emergencies. In fact, web-based virtual assistants have been specifically selected by doctors and healthcare providers for assisting both doctors and patients in giving them the best service possible.

Far from it; the system has a more than a 99 percent accuracy rating. Using advanced software technology, the system indexes and forwards calls with astounding accuracy. Virtual receptionists even do it in a faster rate than most human operators. What’s more they record the actual information people say.Conversational

Indexing and forwarding messages are very important to the medical profession. In some cases it can mean the difference in life or death. Virtual receptionists take the emotional component out the equation. An average human receptionist has an 80 percent accuracy rating. The system has 100 percent message forwarding and recording rate.

This is the main fear of critics is that the system cannot handle (or recognize) in cases of emergencies. Some people think dealing machines as being too rigid to recognize an emergency situation. Though machines may seem cold and unemotional, it does not mean that they don’t care about the patients. The system has been designed with the welfare of patients as it’s first priority. It uses advanced technology to forward and prioritize calls to doctors in cases of emergency.

Virtual receptionists will even forward calls to hospitals and emergency systems in case doctors are unavailable. This fast and efficient technique can cut the time it takes for human receptionists to get the numbers of other doctors or hospitals. With such an effective workflow, people will hardly think twice of choosing the system over a regular receptionist.

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